Patrick's Day Quiz below, then scroll to the bottom of the newsletter for the answers!ġ. This is especially helpful if something goes wrong.Ĭheck out the full 9-min interview clip to get even more detail about how Darian and the London Underground team have found success through checklists: At London Underground, the checklists are turned in to Darian every week so that management can review them. This means you need to review the checklists for completion.If there aren't consequences for not doing the stuff you're supposed to do, then there's no point in even using checklists. If staff have to face the person who'll live with the consequences of whether or not they did what they were supposed to do, then they'll be more accountable to one another. Make the checklists public to the rest of the staff.This will take a long time, but it'll be worth it. Go through the exact process they need to use for each checklist item. Teach staff how to do each checklist item.Be incredibly specific about the items on the checklists.Here's how Darian thinks about checklists: Darian has created a robust checklist system that allows London Underground's staff to be more accountable to one another and the business as a whole, and it's also allowed them to be less frantic around shift changes, which has made a very big difference.ĭownload Darian's opening/closing checklists

Post-pandemic London Underground has invested in staff systems to make sure everything runs smoothly-stuff like staff messaging apps, learning/training policies, and checklists. Darian Everding manages London Underground, a craft beer and whisk(e)y bar in Ames, IA.

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